Refund policy

At Jolissa Boutique LLC, we strive to provide our customers with the highest quality candles and exceptional service. To ensure a smooth shopping experience, we have implemented a non-refundable policy for our products, with the exception of items that arrive damaged.

We take great care in packaging and shipping our candles to prevent any damage during transit. However, if you receive a damaged item, please reach out to us within 30 Days of receiving your order. We kindly ask you to provide photographic evidence of the damage, as it helps us assess the situation and improve our packaging process. Once we verify the damage, we will gladly offer a replacement or a refund for the affected item.

We believe in transparency and open communication with our valued customers. If you have any concerns or questions regarding our non-refundable policy or damaged items, please don't hesitate to contact our customer support team. We are here to assist you and ensure your complete satisfaction with your Jolissa Boutique LLC experience.

Thank you for your understanding and for choosing Jolissa Boutique LLC as your source of magical candlelight. We appreciate your support and look forward to creating beautiful moments together.